Why does my bill seem high?
How do I update my billing address?
How much of a deposit is required if my service is shut-off?
Do I need to receive a paper bill?
If I have a credit on my account, will I automatically receive a refund check?
What is DTE Energy's bill payment policy?
Q: Why does my bill seem high?
A: The amount of your bill is impacted by many factors. Is your bill based on an actual meter reading or was it estimated? Does it show an adjustment for previous estimated meter readings? Did your normal energy use change during the billing period? Our MyEnergy Analyzer tool can help you diagnose why your bill has changed. It can also give you personalized tips to help you manage your energy use. To get your personalized analysis, use the Get Started link under the Analyze My Bill heading.
Q: How do I update my billing address?
A:Sign in to access your personal Account Summary page. Click on "Update Account".
Q: How much of a deposit is required if my service is shut-off?
A: If your account is in shut-off status, any or all of your DTE Energy meters (gas or electric) may be shut off. In order to restore service after shut-off, you will be required to pay a deposit, which is the combined total for both your DTE Energy gas and electric bills. Regardless of which meter was turned off, the entire account is past due. See our Shut-Off Policies for more information.
You can prevent shut-off by taking action early to set up a Payment agreement or take advantage of payment assistance programs.
Q: Do I need to receive a paper bill?
A: No, if you enroll in DTE Energy eBill, you no longer receive a paper bill unless your account is in shut-off status. Instead, you receive a monthly e-mail reminder when your bill is available online. As an eBill user, you can view and print your paper bill online. Simply sign-in. Your personal Account Summary page will be displayed. Select the link for "view bill statement", choose the bill you wish to view and print it.
Q: If I have a credit on my account, will I automatically receive a refund check?
A: A refund check will automatically be generated if no active payment agreements exist on your account and the refund is less than $500. If the refund is greater than $500, a manual review of the account is required before a refund check can be issued.
Q: What is DTE Energy's bill payment policy?
A: We bill on a monthly basis. Bills are due 17 days after mailing. If you are mailing your payment, please allow 5-7 days for postal delivery to assure your payment arrives before the due date. Balances not paid in full by the due date will be charged a 2% late fee, and the account may become eligible for shut-off action at either or both meters.
Any additional program a customer is enrolled in - such as Home Protection Plus® - is subject to the terms of that existing contract, and may be discontinued if the bill is not paid in full (or per the existing payment arrangement) each month.
If you are having difficulty meeting your financial obligations, we encourage you to take advantage of our payment agreement or payment assistance programs.
