What online services are
available?
How do I register to use MyDTE Energy
services?
How do I register more than one
account?
What do I do if I forgot my
password?
How do I change my e-mail address or
password?
How do I update my personal
information?
How are my security and privacy
protected?
Q: What online services are
available?
A: We offer online access to your DTE Energy electric and/or natural gas
account information, eliminating the need to pick up the telephone or visit an
office. It's flexible, secure and free.
You can access your information two ways:
- Quick Access with your account number lets you view your account history, report a meter reading, turn services on or off, and more.
- By registering and creating a user name and password, you can also view and pay your bill online using DTE Energy eBill, update your account information and enroll in special programs.
Q: How do I register to use
MyDTE Energy services?
A: If you are a new customer to the DTE Energy service area, you will
need to establish your account with a Social Security Number (or Federal Tax ID
for business customers) and your e-mail address. Once registered, only an
e-mail address (your sign-in ID) and password will be required for future
visits.
If you are already a customer, simply provide your DTE Energy account number
and your e-mail address, then create a password and an answer to your selected
secret question. Once registered, only an e-mail address (your sign-in ID) and
password will be required for future visits.
Q: How do I register more than
one account?
A: When you identify yourself in the registration process, all accounts
attached to your Social Security or Tax Identification Number will be
associated with your sign-in ID. If you receive one DTE Energy bill for both
your natural gas and electric service, you need to register only once. If you
have both residential and business accounts, however, you need to create user
IDs and passwords for each account type. To switch from one account to another,
sign out of the current user ID and sign in with the other one.
Q: What do I do if I forgot my
password?
A: If you forget your password, select the "Forgot your
password?" link on the sign-in box. Enter your e-mail address, the answer
to the secret question you identified when you registered, and the last four
digits of your Social Security or Tax Identification Number. Once the e-mail
address, secret question answer, and personal identification are
validated, you will be able to create a new password and sign in to your
account.
Q: How do I change my e-mail
address or password?
A:
Sign in to your account. Your personal Account Summary page will be
displayed. Click on "Update Account" and select the appropriate
option to change your e-mail address or password.
Q: How do I update my personal
information?
A: To change personal information, such as your e-mail address, phone
number, password or billing address,
sign in to your account. Your personal Account Summary page will be
displayed. Click on "Update Account", then select the appropriate
option. To change the name that appears on your DTE Energy bill, please see our
Name Change instructions.
Q: How are my security and
privacy protected?
A: We use industry-standard encryption technologies when transferring
customer data. When we transfer sensitive information, we redirect you to a
secure server that encodes all the data before it is transmitted over the
Internet.
To use some of our online features, a full Social Security number (SSN), or the
last four digits, are required for positive identification. We cross-check the
SSN provided with information already contained in our billing system to verify
that an online user is, in fact, the individual associated with that account.
This is a standard business precaution to ensure your privacy and security.
Using positive identification helps protect you from fraudulent service
requests and slamming.
Some tips for protecting your personal information online
- Do not disclose sensitive personal information in response to an unsolicited e-mail. DTE Energy will not ask for your personal or account information in an e-mail, unless you have contacted us first and we're trying to get clarity about your request.
- Be sure any links embedded in the e-mail are actually taking you to a DTE Energy site. Verify that the Web address in your browser window matches the address shown in the e-mail. If you doubt that the e-mail or the address is legitimate, instead of clicking the link, log into the dteenergy.com or my.dteenergy.com sites directly and use the site map to navigate to the desired page.
