• Check your neighborhood. If you are the only one without power, check your circuit breakers or fuses. Reset or replace them as necessary.
• If your circuit breakers or fuses aren't the problem, look outside at the wire between the pole and your house, and the wires that run between utility poles. If one of these wires is down, report the situation to us.
• We install and maintain the service line to your home and electric meter itself. Learn more about the equipment you are responsible for.

Report the problem

• Report a power outage or downed wire online or call 800.477.4747 and use our automated phone system. Please do not assume we know you are without power or that a line is down.
• Stay at least 20 feet away from downed power lines because they may be charged with electricity. Keep children and pets away, too.
• If you have power, but are experiencing low-voltage conditions, shut off motor-driven appliances, such as refrigerators and freezers, to avoid damage. Unplug sensitive electronic devices, such as televisions and computers. Report low-voltage conditions online or by calling 800.477.4747.